Monday, February 14, 2011

Valentine's Day

It is a given that there are a few days in the restaurant industry that are going to be "special," for lack of a better term.

One of the key things that the kitchen does is look at the reservations to see how many guests we are expecting. The reservation book is one of the most useful tools that a chef has. It shows us how many people are coming, how many came last year, and when we can expect people.

What the reservation book doesn't show us is how many people have made reservations all over town. We plan for a give or take number, expecting some people not to show up, but when close to one fourth of your reservations don't show up it is down right frustrating.

So, on behalf of restaurants everywhere... if you make a reservation and change your mind, can't make it, don't feel like going out... please call us, go online and tell us, do something so we know. Also, most of the online reservation systems have ways of tracking people who no-show.

Cheers!

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